I think this explains why Microsoft help is so outstandingly pointless these days. The documentation team is obviously under siege. Pissing off the EU bureaucracy by producing too much opaque documentation is tantamount to making a frock/hat/handbag outfit that even the Queen thinks is too tame and banal.
I suppose the really sad thing is that during the 80s it was popular amongst young, free-thinking politicians to say government departments were bad because they were stodgy, defensive and didn't respond positively to challenges. They used to talk about provider 'capture' (that is, ex-teachers being the only people who worked in Min Education). It would appear (as was mentioned quietly at the time) that private companies do exactly the same thing.
Posted by carla at March 12, 2006 01:24 PM